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IMPORTANT! Before you send your Email to our Support Team, please make sure you have done the following:
- Have you installed the latest updates? The "UPDATE" list contains links to all the patches for our games.
- Have you read our FAQ? The FAQ (frequently answered questions) answers all common questions about the game itself, with solutions to all common problems.
- Have you installed the latest hardware drivers (graphics card, sound card, mainboard)? The driver list can be found here...
- We will need your hardware information in order to be able to help you better. If you are unsure about your hardware, please read the info here...
- Please make sure to describe your problem in as much detail as possible, so we can aim our support in that specific area, and help you as quickly as we can. Ask yourself: "Where does the problem happen?", "What did I do to cause this problem?", and "What was I doing when the problem occurred?". All these pieces of information will help us help you.
Continue to the support form...
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